FAQ
The questions we hear most frequently!
- How do I check my account balance?
- My Interac e-Transfer is late or missing – what should I do?
- How do I update my email for cashouts?
- How long does it take to receive my Caddle Interac e-Transfer?
- How do I (and when can I) cash out?
- Yay! I can see a French Language version of Caddle! But where have all my offers gone??
- What is Caddle?
- How do the offers work?
- What are Offer Time Frames?
- What does it mean when I see 'Offer available in limited quantities'?
- Which stores can I shop at?
- Why do offers disappear before the end of the time frame?
- How many times can I redeem an offer?
- How do I know what the offer requires?
- Why do some people have different offers than me?
- My receipt was declined for being outside the time frame - what does that mean?
- Why was my receipt / upload declined?
- How long does it take for uploads to be processed?
- How do I change my password or reset it?
- Where is Caddle available?
- Can I have more than one account?
- What are the Weekly Grocery Receipt offers?
- How do I make multiple claims on an offer?
- How do Amazon orders work?
- Can other members in my household have an account?
- How do Review offers work?
- Where can I learn about your Privacy Policy?