How long does it take for uploads to be processed?

We try to review and process all uploads in our system within 72 hours BUT we are only human and when we experience high volumes of submissions, we can fall behind.

If you’re concerned whether your upload did come through to our system, simply check your Transaction History on your Account page!

You will see a clock face if your upload is still waiting to be processed, and know that we will review your upload as soon as possible!