How do I know what the offer requires?

Have you experienced a decline because 'the Offer requirements were not met'? 

We're here to help and hope we can help you avoid this situation in the future!

Upon clicking on any offer on the Caddle platform, it will bring you to a page detailing what the offer requires.

Be sure to carefully read all of the Offer Details and Offer Timing to learn the offer requirements and offer restrictions.

The offer may require that a specific size or flavour of the product is purchased, and our system reviews submissions for the exact product on offer. Similar flavours or sizes will not share the same product information (like the UPC - Universal Product Code) on the receipt, so our system can not approve the submission.

We may have a special code that must be used when making a purchase through a client's website - this is especially important when the code applies a discount to the order, or if the offer requires an additional validation step confirming that the code was used and the purchase connects Caddle to the order.

The product on offer might only be available through certain retailers and our system is reviewing for that retailer. 

In any of the above situations, the information necessary for approval is added to the offer details so that you know exactly what is required for redemption. 

More questions? Send us a Support Request!