Games

What is the Games section about?
Games are mobile games inside our app where you can earn rewards by playing and completing specific in-game tasks.

Does Caddle make money from Games?
Yes, we earn revenue when users download and engage with the games. We share a portion of that revenue with you as cash rewards.

How do I earn rewards?
You earn rewards by:

• Installing and launching supported games through our app
  • You can only earn cashback if you install games directly through the Caddle app.
• Completing milestones (e.g., reaching a level, playing for a set time)
• Following the requirements shown for each offer 

How long does it take to receive rewards?
Most rewards are credited within a few minutes to a few hours, but some can take up to 24 - 48 hours depending on the game and milestone.

Do I need to keep the game installed?
Yes. You should keep the game installed until all rewards are credited. Uninstalling early may prevent tracking.

Can I play the same game more than once for rewards?
No. Rewards are typically only available for new users of a game. Reinstalling or replaying the same game usually won’t generate additional rewards.

Do rewards expire?
Some offers may have time limits. Be sure to complete the requirements within the specified timeframe.

Why do rewards vary between games?
Each game sets its own reward structure based on difficulty, time required, and promotional offers.

Can I track my progress?
Yes, you can view your progress and completed milestones directly within the app’s rewards section.

Can I play on more than one device? (ie. Can I swap between my phone and my tablet)
No. You can only earn on the device the game was originally downloaded on. Game progress does not carry across devices. We advise only using a single device for installing and playing games. 

Are there any restrictions?
Yes, some common restrictions include:

• Offers valid for new users only
• Fraudulent or automated activity is not allowed

Why didn’t I receive my reward?
Rewards may not be tracked if:

• The game wasn’t installed through our app
• Tracking permissions were denied
• The app was already installed before starting the offer
  • Cashback also only applies if it’s your first time installing the game on any device.
• The milestone requirements weren’t fully completed
• If you’re using an AdBlocker, you might not receive cashback, so make sure that’s turned off. 

If everything looks correct, try waiting a bit, some rewards take time to process.


What should I do if I’m missing rewards?
Try the following:

• Check that you completed the exact milestone requirements shown in the offer
• Wait up to 48 hours, as some rewards take time to process
• Still missing? Contact us in the app (Account → Support) or email info@caddle.ca

What to send us
To help us check a missing reward quickly, please include:

• The name of the game
• The milestone or level you completed, and the reward shown in Caddle
• The date you completed it
• A screenshot of your progress in the game (showing your level)
• Whether you play on iPhone or Android

Sending everything in your first message means we can look into it right away, without writing back to ask for details.

Why am I seeing apps which are not games?
You may sometimes see apps that are not games because our recommendations include a variety of app categories. While the platform focuses on games, we also feature selected non-gaming apps; such as lifestyle, finance, or utility apps that may be relevant to your interests.

I’m being asked to link my Facebook account or make purchases in order to earn rewards?
You should never need to link ANY additional accounts (ie. Facebook) or make any purchases in order to unlock rewards.

• Some milestones award cashback for making a purchase, but they’re not required to unlock progress on other milestones.

Is my information safe?
Yes. Caddle does not ask for or store your credit card or banking information.

Important boundaries to keep in mind:

• Caddle will never ask you for credit card or banking details to use the games feature
• Some games may include optional in app purchases, but they are not required to earn rewards
• If any app asks for sensitive financial information, do not provide it
• All games are installed through official platforms like Apple App Store or Google Play Store, which enforce their own security standards

Having trouble with “Game not available in your area”
If you’re on Wi-Fi, turn it off and try using cellular data. If you’re on cellular data, switch to Wi-Fi and check if you’re still receiving the same error.

If you’re still having issues after attempting the fix, submit a ticket with Caddle (https://support.getcaddle.com/hc/en-us)

How do I contact support?
If you’re having issues with rewards, submit a ticket with Caddle (https://support.getcaddle.com/hc/en-us)

If you’re having issues with an app, Go to the Games offerwall in your app, click on the "Tasks" button, and select "Support" to submit a request.