My Receipt was declined - what should I do now? – Caddle's Support Desk

First of all - we're sorry!

We know that experiencing a declined submission is frustrating and we work hard to improve the submission experience to reduce the possibility of glitches and errors leading to declines, but they can still happen.

When you receive the email explaining why the submission was declined, take a moment to review that message.

If you've read the reason for the decline, and it makes sense and is accurate, that's the end of the road for that submission. If you have questions about it or you're not completely clear on the decline issue, you can create a Support Request to have one of our agents review the submission and they can clarify what went wrong.

If you've read the reason for the decline and see that the issue was due to image quality or there was an error during upload, the best next step would be to resubmit the same receipt to the same offer, using a different method.

That might mean you use a different camera in the app (for example, if you uploaded using the automatic camera in the app, try the manual camera or uploading an image from your camera roll/photo library) or you could log into your Caddle account through the website (getcaddle.com) and upload there.

If the offer is no longer visible in your Offers list, that's when you should submit a Support Request to our team - we can make the submission on your behalf to an offer whose time frame has expired. We will do our best to help!