All receipts uploaded to Caddle must have the retailer name, location, receipt total, receipt date, and items purchased (most ESPECIALLY the item(s) on offer) clearly visible in order for them to be approved.
The more specific the information on the receipt is, the easier it is for our system to validate.
This is how our processing system can verify that the receipts meet the offer requirements, and to detect for fraudulent or manipulated receipts.
If a receipt does not have sufficient information for approval (for example, if a UPC - Universal Product Code - is not on the receipt, or the product description on the receipt isn't very specific) that upload may be declined.
Our Member Success team can absolutely assist you, but please make sure to attach a copy of the receipt image when you reach out, and if you have any additional identifying information that shows that the correct product was purchased, that will be very helpful for us!
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