I received confirmation that my receipt was approved, why hasn't the credit gone into my account?

Yay! Approval emails are always nice!

Did you open the app to take a peek at your updated balance, only to see that the credit from that approval wasn't added to your balance?

We can explain exactly what happened and how our system works!

Our system tracks uploads as one, even if that upload may be attached to more than one offer submission, and credits are applied once all submissions have been processed. 

We'll break it down with an example - 

Let's say you have purchased one of the products on offer - eggs - and you purchased those eggs at Walmart. 

So, you open the Caddle app, take your receipt photo and submit your Walmart receipt to the eggs offer, and you also submit your Walmart receipt to the weekly Walmart receipt offer. 

This means that ONE upload has TWO transactions. 

The Walmart receipt submission gets approved right away, and the eggs submission is still pending in the system. So you receive the approval email for the Walmart offer, but the credits for the Walmart offer will be added to your balance once the submission to the eggs offer is processed.

If you're ever unsure, take a peek at your transaction history (which can be found on your Account page) to see if there's a submission pending.

Approved transactions have a green checkmark. 

Declined transactions have a red X. 

Pending submissions have a grey clock. 

If you don't have a pending submission but the credit isn't added to your account balance, let us know and we'll get to the bottom of it!