My Caddle app updated and there's a major issue!

Oh no!

When we release updates to the app, it means that our team has worked to resolve different issues or created new features/functionality to the app in an effort to improve the experience for everyone.

Sometimes unexpected bugs/glitches can occur for individuals after an update, and we want to let you know that there is no cause for alarm!

Anything that goes wrong can be resolved and we're here to support you. 

We would like to suggest a really simple step to take that can help resolve these issues quickly and before you even need to reach out for assistance. 

It's also the first thing we will suggest when we hear from you, and if it doesn't help, then we will ask for more details and escalate your inquiry. 

Step #1 - Delete and reinstall the app

You won't lose any account information, your balance is safe and secure, but it will often clear those bugs/glitches and only takes a few minutes.

If this step does not resolve the issue for you, please reach out to our team to let us know!